Refund Policy

Our Commitment to You

At Eagle Cast IPTV, we prioritize the excellence of our IPTV subscription services. This policy explains the scenarios that may qualify for refunds, ensuring a clear and just process for all customers involved.

Refund Eligibility

You might qualify for a complete or partial refund based on these specific conditions:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To seek a refund, please complete these steps:

Connect with our support team via Contact page.
Utilize the subject line: "Refund Request".
Please provide your complete name, the email linked to your subscription, and the purpose of your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Submission

Hello,

Please consider this my request for a refund for IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Clearly outline your reason here, such as system errors, duplicate fees, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Case assessment by support team.
Same day after approval The refund has been initiated to your original payment method ({Payment Gateway 1} / {Payment Gateway 2}).
5–10 business days Funds show based on bank/card provider.

An email notification will be sent at every stage. Response durations might increase on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds won't be issued for the following reasons:

You are frustrated with the list of channels and content.
Your network performance is poor or unstable for streaming services.
You have breached our Terms of Service, such as account sharing.
Issues related to geo-blocking in your country are not something we can manage.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Once a refund is approved, it is processed in three business days. However, the reflection of funds in your account could take five to ten business days, contingent on your bank or payment provider. For updates, please contact support.

Refunds for a change of mind are usually not given after the first 7 days. We advise you to examine our features and inquire about any uncertainties before subscribing. For full details, see our Refund Policy or reach support.

Our subscriptions renew automatically. If cancellation is not completed before the renewal date, please contact us immediately. Renewal refunds are handled on a case-by-case basis. Learn more in our Terms.