Privacy Policy

Welcome to Eagle Cast IPTV. We are focused on protecting your personal details and your privacy rights. If you have any questions or concerns regarding our policy or our handling of your personal information, please contact our support team.

1. Data We Collect

We collect personal data that you willingly submit when you register for our IPTV service, indicate interest in information about us or our offerings, or connect with us through other means.

We collect the subsequent personal information:

• Contact Information: Your email address for account initiation and messages.
• Payment Data: We gather necessary information to handle your payments when you make purchases, such as your payment instrument number (for example, a credit card number). All payment details are securely held by our payment processor; please check its privacy policies.
• Device and Connection Information: We automatically gather your IP address and information about your device, including its type and operating system, whenever you access our service. This is necessary for security and service delivery.

2. How We Use Your Data

We apply the information we gather or receive:

• To provide and manage your account. Your data helps us establish your account and ensure its proper functioning.
• To process transactions. Your data is applied to assess charges for our services.
• To send administrative information. Your email might be utilized to provide updates regarding your account, modifications to services, and policy changes.
• To protect our Services. We employ IP and device details for security reasons, focusing on preventing unauthorized access and lessening DDoS attacks.

3. Legal Bases for Processing

We govern your data using the following legal justifications:

• Consent: Your data can be processed if you have given us clear consent to utilize your personal information for a specific reason.
• Legitimate Interests: We could process your information when it's warranted to meet our legitimate business interests, including service delivery and the prevention of fraud.
• Performance of a Contract: When we have established a contract with you, we may utilize your personal information to ensure we meet our contractual obligations.

4. Data Retention

We will maintain your personal information only for the time needed to meet the objectives stated in this privacy policy, unless a longer retention span is legally mandated or allowed, such as for tax, accounting, or other legal necessities.

5. Cookies & Tracking Technologies

Cookies and related tracking technologies might be utilized to retrieve or save data. These are mainly essential functional cookies that ensure the website and client area function properly. We refrain from using intrusive tracking cookies for marketing purposes.

6. Third-Party Services

Your data could be shared with third-party vendors, service providers, or agents who deliver services for us or on our behalf and require access to this information to complete their tasks. Examples include:

• Payment Gateways: To handle your payments safely.
• Analytics Providers: We utilize various tools, such as Google Analytics, to enhance our services. Shared data is usually anonymized and aggregated.

7. Data Security

We have adopted necessary technical and organizational security measures to protect the personal data we handle. However, please bear in mind that we cannot ensure that the internet is completely secure.

8. Your Data Protection Rights

Your personal data rights might change depending on your specific location and jurisdiction.

• The right to access – You hold the right to obtain copies of your personal data.
• The right to rectification – You can request that we rectify any information you believe is not accurate.
• The right to erasure – You are entitled to request the removal of your personal data, under certain conditions.
• The right to opt-out – Feel free to unsubscribe from our marketing communications whenever it suits you.

To implement these rights, kindly contact our support team.

9. Children™s Privacy

Our service is not aimed at users younger than 18. We do not intentionally acquire personal information from children below this age threshold.

10. Contact Us

If you possess questions or comments about this policy, please contact our support team.